Zirak Delivery is a work application used exclusively by delivery drivers contracted by Zirak and its partner delivery companies. It is not offered to the general public: there is no self-registration, and every account is created and managed by the company a driver works with. This Privacy Policy explains what data the application handles when you use it for your delivery work, and why. By signing in with the account your company issued to you, you consent to the practices described here.
Only contracted delivery drivers of Zirak and its partner companies can use this application. Accounts are provisioned by the company; the application cannot be used without one. If you are not a contracted driver, no personal data of yours is collected because the application cannot be signed into.
The application records the shipments assigned to you and the actions you take on them: pickups, deliveries, returns, the cash-on-delivery amounts you collect, advances you pay to senders, and the settlement balance between you and your company. This is the operational record of your work and is what the application exists to keep accurate — for you and for the company alike.
The application uses your device's location while you work to support dispatching and to help the company coordinate pickups and deliveries. Location is tied to your work session as a driver; it is not used to profile you, is not sold, and is not shared with third-party companies for advertising or any unrelated purpose.
The camera is used for one purpose only: scanning shipment barcodes and QR codes to identify parcels quickly. Images are processed on the device for scanning and are not stored or uploaded.
We store a push-notification token for your device so the application can alert you to new assignments and status changes. The token is removed when you sign out.
All data above is used solely to operate the delivery service: assigning shipments, tracking their custody, computing cash-on-delivery and settlement balances, notifying you of work events, and resolving disputes about a shipment or a payment. We do not sell your data, and we do not share it with third parties except where a delivery is handed to a partner courier for its final leg — in which case only the information needed to complete that delivery (the receiver's address and the amount to collect) is shared, never your personal account data.
We comply with the privacy and data-protection laws and guidelines specified by the Kurdistan Regional Government (KRG) in handling driver data, including location data.
We also comply with the privacy and data-protection laws and regulations established by the Iraqi Government, including any applicable laws governing the collection, use, and disclosure of personal information.
We employ industry-standard security measures to safeguard your data against unauthorized access, alteration, or disclosure, including encryption in transit, access controls, and audit trails on financial records. Signing out revokes your session on our servers, not only on the device.
Account and work records are retained for as long as you remain a contracted driver and thereafter only as long as needed to satisfy legal, accounting, and dispute-resolution obligations. Financial records of shipments are part of the company's books and are retained accordingly. Location and notification data are retained for a shorter period and then deleted or anonymized.
We may update this Privacy Policy from time to time. Changes are effective upon posting the updated policy at this address. Material changes will additionally be announced inside the application.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at +9647504515162. We will make every effort to address and resolve your inquiries in a timely manner.
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